The "Proficient Customer Service (PCS)" Program is a professional development program, with a single focused objective to make from each candidate, a Proficient Customer Service Consultant.

You will be identified as an extremely experienced professional.

You will advance your career growth opportunities and earning potential.

Employers will know you have sold Customer Service Skills and credentials to prove it.

Customers know that you meet a set of rigorous standards for excellence and adhere to a strict Code of Ethics.

You will gain a competitive edge by becoming a "Proficient Customer Service Consultant.


Introduction: Managing Difficult Clients:

1. Problem identification: What costs more?

2. How to respond.

3. Managing the conversation.

The Value of a Customer:

1. Why Customer Service has changed?

2. What are the Customer/ Consumer needs in a new era?

Managing the Efficiency of a CS Team

1. Managing your Team relying on KPIs

Customer Service Star Behaviour:

1. Customer service Interaction/ Non interaction


English, French, Arabic



Benefits from attending: GUIDES you to identifying what and to whom customer service impacts to produce results. HELPS you acquire professional expertise to understand why a company needs to provide top class service. SHOWS you how Proficient Customer Service Consultants needs to deliver their service experience to increase sales. ENHANCES: and develops Customer Service skills to boost your professional advancement.


Customer service officers and cs managers Front liners in shops and bank branches Sales people that service customers as well