This module's index includes:
Introduction
1. Introduction
2. Pulling the Fuse: What is Conflict? Psychological Difficulties and Defense Mechanisms
3. Handling Conflict
4. Conflict Resolution
5. Conflict & the Organization
6. Dealing with Complaints
7. Dealing with Difficult People
8. Stress Management
9. Burnout
10. Negotiation: BATNA and the Agreement Box
11. Personality Profiles
12. Transactional Analysis
13. Emotional Intelligence
Additional Details:
1- Length: 4 Weeks
2- Effort: 6–8 hours per week
3- Study method: Self-paced on your time
4- Duration: approximately 28 Hours
5- Coaching sessions with a Leadership expert (optional) : attend 3 sessions with a coach
6- Material covered: 14 videos, 13 podcasts, 6 exercises, 3 handouts
7- Entry Requirements: No entry requirements
The objectives of this module are to provide you with the means of recognizing and addressing conflicts, learn how to benefit from complaints, manage difficult people inside and outside the organization, control your stress levels, and master some proven techniques to keep various types of conflict under control
As a manager, you will learn how to:
- Understand and utilize the psychological traits of the conflicting parties to your advantage
- Disagree with a person and still create a positive response with a long-lasting effect
- Understand the types of conflicts and the causes behind them
- Manage different types of difficult people
- Keep a close eye on your stress levels and those of your team to avoid burnout
- Be successful as a negotiator, using simple techniques
- Acquire the skills of Transactional Analysis to improve your interaction with people
- Put your emotional intelligence to good use
Who should attend: Senior Managers, Managers, Middle-Managers, Supervisors, and Future Managers from all departments
