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By admin

Do you get lots of “may be”, “let me think” or “I will think about it” after your first call with prospects?

Do you get lots of “may be”, “let me think” or “I will think about it” after your first call with prospects?

So far, I have posted lots of content which tells you about general mistakes in a sales call. Today we are going to talk about the situation when you do everything right but still, you got a “MAY BE” as an answer.

Most people subconsciously avoid decision making after the first conversation. Every sales guru knows and advice that one needs to guide the conversation to make the prospect to come to a decision.

But this is a tricky thing some time while guiding a conversation, salespeople become very pushy. So, the big question is, how do we guide the conversation while still making the prospect feel like they’re in control?

There is a very simple solution for this, set up an agenda before the meeting. It will align you and your prospect on a plan for the meeting and make sure you’re working on the same team to get one of three decisions about a next step:

  1. Yes
  2. No
  3. Future meeting date & agenda (figuring out the next steps)

By following the above process, you are avoiding the “MAY BE” or “I WILL THINK ABOUT IT”. The main advantage of this process is that you are saving valuable time on the lead follow-ups.

This can feel awkward at first but if you practice it in your next meetings and make it your own, I promise you will start to see such positive results that you’ll want to use again and again.

If you have any specific questions or suggestions about the implementation of this process then ask me I am waiting for your comments.

By admin

What happens to a prospect when they go dark and getting to the real objection.

When I first started selling, I had experience this scenario all the time.

I’d have a meeting thinking I totally nailed it, only for the prospect to go dark after my attempts to follow up.

What the heck was I doing wrong? Well there were a few things, I’d made a classic error: I’d failed to uncover the secret objection my prospect still had at the end of our conversation.

Unless you directly ask, it’s easy for a prospect not to reveal their actual objections to buying. Not only is it to hard for a prospect to pin down the objection on their own, but there’s a stigma associated with rejection, and they don’t want to feel like a bad person by doing it to you.

Also, although the prospect realized both a pain and solution, they were still stuck with an existing process and habit – which is hard to break.

On my side, there was still a lot of work to do if I wanted to consistently move these deals forward. The way you can motivate someone to make a change is to continue to play investigator. A few questions I like to use:

  • Do you want to change this? (sounds simple, but no one asks this)
  • Where would making a change like this sit on your priority list? (get specific, are you in their top three or bottom three? you can learn a lot here. maybe you can solve other priorities and they don’t know it yet)
  • How committed are you to changing this in the next ______? (this gives you a sense of timeline to close/implement assuming you’re on their priority list)

These questions sound basic, but surprisingly very few have a habit of explicitly asking them.

Let me know what is your strategy to face this situation?

By admin

Have you faced this situation in a sales call? Let’s see how to fix!

 

Have you faced this situation in a sales call? Let’s see how to fix!

 

Here I am with another live experience and a valuable lesson and situation that sales people face on daily basis. I experienced this scenario every other day.

Sometimes a prospect will try to push you into giving a demo early in a conversation – we’ll talk about how to avoid this later in subsequent posts in details, but if it happens, here’s a quick fix. Let’s say you’re selling an amazing product to a prospect over the phone:

PROSPECT: “We need a new system and are evaluating options. Can you show me a demo?”

YOU: “Happy to do a demo. I want to make sure I show you the right parts of our system so do you mind if I ask you a few questions first so we can make the best use of our time?”

PROSPECT: “Sure.” (Most of the time)

Instead of getting straight into the demo, frame your first questions in a way that shows you’re trying to help them get the most for their time (which you will be) and they’ll appreciate it. Also make sure to note down every response and write down corresponding product solution points with your prospect’s responses.

I call the process this whole process of getting to the pain first “earning the right to pitch.” Next, I’ll walk you through a verbal tactic you can pair with this to close deals faster and more consistently.

Have you or someone on your team started selling the solution before you’ve ‘earned the right to pitch’? Click here and tell me about it.

By admin

The #1 mistake you make in sales

The #1 mistake you make in sales

 

 

 

A week ago I had an appointment for a product I thought could help my business. The company has a good clientele and I was almost convinced to buy the product as it is in my budget.

As I got on the call, within a while I found myself led through a demo. When the demo finished, I’d gotten off the phone thinking the product wasn’t for us and I should keep looking.

WHAT JUST HAPPENED? We started the call with “YES” and some how ended up at “MAY BE”.

The sales person committed the #1 sales mistake: He pitched their solution without knowing exactly what my needs are, without showing me the value of the solution he was proposing.

Before you pitch your solution, benefits and features – you must figure out the exact problem you’re solving for in the first place. You need to ask for your clients’ pain points first and what are their expectations with your product.

There are two benefit of this;

  • It will give an edge to present a solution which exactly matches their needs and you can hide the features that are irrelevant for them.
  • It gives you an idea how important this is for them; this will help you sell the product at good cost.

Have you ever faced such situation where you start selling without knowing what customers want?

Have you ever been in a demo where some one started selling without knowing your expectations?

If yes… Let me know how it went and how you FIXED IT?


					

By admin

Professional Sales Training to Keep Up With the Middle east New Market Trends

Professional sales training can provide the insight, knowledge and momentum that a company needs to reach out to a bigger segment of the market, optimize the overall profits and eliminate weaker factors that hinder growth.

The sales and marketing industry has undergone a tremendous transformation over the years. With newer trends raging the middle east market and customers becoming more and more tech savvy, the sales department of any organization needs a brush up on their skills and management.

From team leads to customer support personnel, firm hold over the industry trends, resource planning, performance management and market assessment is imperative for boosting overall growth and performance of the company.

Wondering why more and more organizations around the globe now opt for professional sales training certifications for their management and sales force? Keep reading to find out:

 

Team Management

One of the core advantages of professional sales training is that it guides sales personnel to perform up to their full potential and opens doors to creative learning and performance tracking on an organizational level.

Sales training enables teams to think and perform on the same level which reduces the performance gap between the upper management and the sales employees. Professional sales training brings out leadership qualities in an individual and this added exercise and experience results in a positive impact on the company’s sales performance.

 

Personal Growth

Nurturing of interpersonal skills and inner motivation goes a long way in boost sales performance like never before. Professional sales training helps an individual identify their hidden team management and leadership skills and this individual growth leads to catapulted sales and profits for the entire organization.

 

Knowledge of Leading Selling Skills

The industry trends are converging towards a techier and web oriented approach for marketing, advertising and sales leads generation. Knowledge of these latest selling trends leads to more sales and ultimately results in loyal and happy customers for the brand.

 

Time and Resource Management

Professional sales training is all about gaining an insight about available resources, highlights of the company services and the pros and cons of operating in the current market. This detailed handle over company information and resources enables sales professionals to manage their time and resources with an edge and this brings greater returns and profits for the company.

 

Planning Skills

The fact that makes professionally trained sales individuals rise up to higher ranks and managerial positions in the company is that sales coaching enables them to plan proactively and confidently and reach out towards greater sales prospects and targets quickly and effectively.

 

Focused Approach

Identifying the needs, requirements, mindset and expectations of the target market is essential for gauging optimized sales and bring in more business for the organization. Assessing the market situation and then winning over clients by getting inside their shoes is the main factor that translates to long term loyal customers for the company. Professional sales training arms you with all the concepts you need to nail market trends and identify customer psyche.

 

Broader Perspective

Professional sales training enables you to think outside the box and implement your creative strategies, skills, experience and knowledge for conceptualized growth in the market. Whether you are looking for local success or want to expand your reach to the global markets, professional sales training arms you with all the tools and skills you need to make an impact in the market and win over clients.

 

This performance-emphasized growth is the key reason that makes professional sales training a vital ingredient for success and makes a professionally trained individual a valuable asset for the company.

By admin

5 Sales Training Topics to Automate Sales Performance

Does the consistent delivery of Sales training topics will help sales performance?

 

Optimizing sales performance requires training with an edge. Addressing the right issues at the right time can leverage the performance of the entire sales time which can in turn bring a robust growth in the success graph of the company.

Training the sales team is of critical importance, because it is essentially this workforce that brings the real customers and the real bucks to the business. When you coach with the right attitude and target the key problems, success and growth automatically follow.

Wondering how you can excel in sales training to improve and automate sales performance? The following five topics demand your immediate attention! Focus on these key areas to bring an instant lift to your team’s performance.

 

Planning, Discovery and Sales Management

The most critical and important of all sales training topics, teaching sales reps how to plan, execute and discover profitable sales opportunities deserves special attention and consideration. Most sales training programs fail in the first place because while reps are trained how to bring in customers, they don’t know how to manage their growing responsibilities, discover new opportunities and plan for prospect goals.

Thus, it is important to train, motivate and encourage each sales rep to perform up to their full potential and drive them to achieve automated sales performance.

 

Popular sales training topics for this genre include:

– Uncovering the needs and wants of the customer.
– How to understand the buyer mindset.
– Managing positive and negative feedback.

 

Lead Generation and Networking also as sales training topics

Today, there are more and more advanced mediums available to rake in sales and increase brand recognition and customer engagement. Training sales representatives on how to use these sales mediums to improve networking can be highly beneficial and can automate sales performance and customer retention to a large extent.

 

Popular sales training topics for this genre include:

– Networking and referrals.
– Maximizing the use of technology in sales management.
– Creative selling skills.

 

Negotiation Skills

Negotiation is one of the most important abilities of a sales rep. A lot of people think that the quality is inborn, but with the right training and insight, any sales rep can negotiate with customers effectively and drive the company’s sales target to new heights. When training about negotiation, it is important to focus on the additional factors too which facilitate effective negotiation and help the sales reps connect to the customers on a more personal and relatable level.

 

Popular sales training topics for this genre include:

– Negotiating and its relation to customer engagement.
– Winning over clients with presentations and communications.
– How to handle objections.

 

Customer Support Skills

The difference between an order taker and a sales person is the way they interact and communicate with the customers. Selling in the right way to the right people with the right approach is the main factor that will channel success and growth to your company. Building strong customer dealing skills is one of the most important sales training topics out there because it converts a customer to a loyal customer. Coaching sales rep on how to talk about the company and the products and how to sell a service instantly automates sales performance and results in positive results down the road.

 

Popular sales training topics for this genre include:

– After sales services.
– Get more from a sale with a good closing.
– Increasing credibility in the eyes of the customer.

 

Communication and Relationship Building

Closing any sale on a positive note opens doors to multiple opportunities in the future. Not only does it result in customer loyalty, but also positive word of mouth for the organization in general; which can bring in more sales and more business in the future.so the answer is a regular and continuous sales training topics to select based on the on time needs of the sales force.

By admin

Sales Performance Strategy to Empower the Sales Force

Companies in the 21st century, that are facing sales performance challenges, asks themselves:

  1.  Why the market is becoming so hard to reach?
  2. Why closing clients is taken so much time?
  3. Is it the sales performance, is it our marketing strategy?

As per the last Harvard Business Review study, January February 2013 issue professor Richard Ettenson, after a study involving 500 managers and customers in multiple countries across a wide B2B industries, showed that that we need to reinterpret the 4p’s.

The rules of the game have changed and we are talking more about:

1. Selling solutions than selling our product service features
2. Value of the solution that we are offering to our leads than focusing and negotiating the prices.

In a way improving the sales performance of the sales force while implementing the consultative sales approach.

Now that client’s behaviors towards buying have changed

The hardest thing about selling today is that customers don’t need you the way they used to because:

  1. They are informed i.e. they are a click away from Google,
  2. They have access to any information they are searching for through blogs articles, free webinars etc…
  3. And in some cases we face extremely competent procurement teams or consultants armed enough with data to define solutions for themselves when we are approaching multinational companies.

Unfortunately we can still see the majority of the sales performance of organizations weakening by a sales force not prepared to face such changes and still trying to sell as sales representatives using the consultative sales techniques.

Selling Styles

• The higher up the scale the rep establishes as a base for the relationship, the greater value added to the customer experience.
• On the lower end, the salesperson relies on rapport to carry the day, adding very little to the customer.
• At the other end of the spectrum, the salesperson establishes him-self as a Trusted Adviser, using the consultative sales and  adding a significant value to the potential customers.

The act of building mutually rewarding relationships with customers, applying consultative sales techniques where sales people can help them solve their problems, achieve their goals, and maximize profitability while buying your products and services.

Remember:

Now that we pinpoint the Crucial need to :
1. adapt our marketing mix
2. take our sales people selling approach to a  consultative sales approach

After a study done over half a million sales people, statistical figures showed that:
• 85% of sales teams do not have a formal sales process
• 45% of sales managers struggle to manage effectively

We have to identify the sales force weakness and establish a long term sales development plan because Sales Training workshops returns on sales performance will last a maximum 3 months while a sustainable sales development strategy can lead to an increase of a minimum of 10% in sales.

Now that we all agree that Organizations have an urgent need to:
1. Adapt a new marketing mix approach to gain market share
2. Train and educated its sales force to a new selling solution approach

Whether you need to:

1. accelerate your growth,
2. reverse flat or declining sales,
3. reduce your cost of sales,
4. hire a key sales executive, or a VP of sales
5. change your sales model,
6. Or implement an efficient sales process

  • You will need to ask the right questions to identify the real issues you are facing and provide a comprehensive solution tailor made to your need
  • Then you will be able to take your sales force from an Order takers level to a Money maker’s level 

Look at this free webinar:

By admin

Online Sales Training long-term impact on sales

The Online sales training can develop a sales team according to the demands of the business.

Internet in today’s era plays an efficient cost effective role in providing online expertise for sales training. With this, every company can train the sales force to become professional in sales all year long.

The process of selling , for sales performance, has been an essential element for any business to establish be it a retail or manufacturing business. The better-informed buying and purchasing audience reflects the competitive marketplace. Therefore every single business needs a sales representative for its product or services.

 

Train your sales force with a minimum cost

Almost every business or organization desires to develop the sales performance in a manner that any customer will find it attractive. The companies spend a healthy sum on their sales training program as it is an important tool to maintain and attract the potential customers. Successful sales also rely on the appropriate quality of its target market. The online sales training franchise contains a huge amount of learning related to the understanding of what other people think.

Different online sales training programs and learning tools are made for different trainees. The sales training will provide the corporate and sales representatives with the certification in sales performance of the sales training program.

The online training course takes a self-assessment of the trainee and the sales representative after completion of the course. Any individual considering the online training course constructive can also enjoy the benefits of the services of any online sales training . Testimonial of any training program can be helpful beforehand. Sales people and sales managers can actively take part in the reinforcement, assessment, certification and sales performance skills of an active selling.

Varieties of tools in the online sales training enhance the learning experience, sales performance of the sales force as one moves towards certification. The salesperson for any company offers a wide-ranging agenda in a productive manner so that the selling strategy and tactics can retain and maintain the customers.

The online sales training  includes:

– The online self study material and  email facility for any queries and recommendations.

– The live sales training webinars face to face with trainers.

The trainee is also guided for the different personality types that can also enhance in maintaining the potential customers. Every trainee is provided with a module that carries a detailed information and training guide. These sales certified courses make the sales representatives among the top sellers. The trainee understands and practices the business better after acquiring training from the online training franchise.

By admin

Increase Sales Performance Using Technology

Increase sales performance of your sales force is probably your number one priority in 2017. How are you going to achieve that in an a global recession environment and with companies shrinking budgets year after year? What are you going to do differently?

In such environment, sales force need to work more to achieve or work smartly. Here some ideas that we believe will help a sales force to increase sales performance on the go:

 

Get a smart phone or a tablet

Be all day long connected is the rule number one, to be proactive and interact quickly:

–   To clients and prospects
–   Access easily your social network for data mining
–   Follow web based sales training
–   Get you sales manager sales coaching tips
–   Be fast, beat your competition

 

Use powerful data mining as a compass whenever you need it

Identify all possible segments of prospects within a region or an area . Address each segment with a personalized sales pitch. Using data mining to identify groups of potential clients like:

–   DataSift.com that offers the most powerful and sophisticated tools for extracting value from Social Data. imagine
–   LinkedIn.com that helps the sales force build relationships and access executives in a whole different way.
–   Social123.com that is a powerful and easy to use platform that quickly adds social media contact information to your database and CRM system.

 

Leads generation

–   Inbound marketing and social networking activity two hours a week at least create hot leads, boost sales performance and shorten the sales cycle
–   Invite your employee to follow the company activities and leave comments

 

Sales training on the go

Nowadays, sales performance is impacted by regular sales training, sales coaching and follow up. Sales people can spend few days per year in a classroom but need to spend at least 1 hour a week in sales training, follow up and sales coaching to boost performance.

Sales people are under pressure all year long,specially in these though times, they don’t have the time to spend hours of training in classroom. Though, they can easily follow :

–    On-line sales trainings any time they can, in the evening, at the airport, in the car to refresh their selling potential

–    Or Live sales training webinars to follow trends and new sales techniques and interact with sales experts for better sales performance.

Sales Coaching on time

The sales force should interact with clients all day long. Long sales meeting to coach our sales force is time consuming and a luxury, but unfortunately crucial to the our sales growth. Some web based platform are excellent to help sales managers do the job remotely.

an example CallidusCloud.com or Membrain.com  Sales Coaching, provides real-time feedback on the leading indicators that determine actual sales results, delivered on a cloud and mobile platform that lets sales managers collaborate with their team on each goal, deal by deal, to ensure successful growth, quarter over quarter.

Do you get lots of “may be”, “let me think” or “I will think about it” after your first call with prospects?
What happens to a prospect when they go dark and getting to the real objection.
Professional Sales Training to Keep Up With the Middle east New Market Trends
5 Sales Training Topics to Automate Sales Performance
Online Sales Training long-term impact on sales
Increase Sales Performance Using Technology